Updated October 6, 2026 · 5 min read

FTX payout blocked in Colombia: what it means for your claim

Short answer

Not through step 8 at the moment. FTX's list dated October 1, 2026 names Colombia among the jurisdictions where residents can't select BitGo, Kraken or Payoneer, and none of the three lists Colombia as supported. FTX gives no date for a change. It also says creditors who don't onboard with a provider within six months of the July 31, 2026 distribution may forfeit their distributions. ClaimBao buys FTX claims from creditors in Colombia and pays in USDT or USDC.

Creditors in Colombia get stuck on the FTX claims portal just like those in mainland China or Russia: KYC is done, the tax form is in, and the payout never arrives.

Where the payout stops

FTX pays only through BitGo, Kraken and Payoneer, and choosing one is step 8 of the claims portal. FTX’s support page lists Colombia among the jurisdictions whose residents can’t select any of them.

In Latin America, only Cuba and Honduras are on that list alongside Colombia. Until a provider starts serving Colombia, there is nothing to choose at step 8, and no payout.

What creditors in Colombia should know

Payoneer has let users in Colombia withdraw to local bank accounts in Colombian pesos since at least February 2022. FTX's Payoneer page for FTX payouts still does not list Colombia as of October 1, 2026, and FTX gives no reason.
In a concept dated April 10, 2025, Banco de la República said crypto-assets are not money under Colombian law and are not a foreign currency (divisa). It also said they can't be used to pay for operations covered by the exchange regime.
The Superintendencia Financiera ran a sandbox pilot (laArenera) in which crypto platforms used bank deposit accounts for cash-in and cash-out. Seven alliances took part and it ended on June 13, 2024. The regulator says it does not supervise crypto transactions themselves.
As of August 2026 Colombia had no comprehensive crypto law. Bill 510 of 2025 in the Chamber of Representatives would have set rules for crypto service providers, but it was archived.
DIAN Resolution 000240 of December 24, 2025 applies the OECD crypto reporting framework (CARF). Crypto service providers must collect client and transaction data from 2026 and file the first report by the last business day of May 2027.

The deadline

FTX says a creditor who doesn’t onboard with a payout provider within six months of the July 31, 2026 distribution may lose the right to their distributions. That window closes around January 31, 2027.

Two ways forward

Wait. FTX gives no date for a provider in Colombia. If you can’t finish step 8 before the window closes (around January 31, 2027), you may lose the right to your payouts, so waiting can end with nothing.
Sell your claim. ClaimBao buys FTX claims from creditors in Colombia who pass KYC and pays in USDT or USDC. You don’t need a provider in your country: after the transfer, FTX pays us.

First, see how much FTX owes you

Enter your Customer Code: we’ll show your tokens and the total from the public creditor list.

How selling works

Send us your FTX Customer Code and the claim amount, and we reply with a price. Then KYC, the transfer agreement and the notice of transfer in the US bankruptcy court. USDT or USDC reaches your wallet on the date in the agreement.

In detailHow a deal with ClaimBao works

Questions

Can I get my FTX payout if I live in Colombia?

Not through the FTX claims portal for now. As of October 1, 2026, none of FTX’s payout providers (BitGo, Kraken, Payoneer) is available in Colombia, so creditors there can’t complete step 8. The way to get money for the claim is to sell it: ClaimBao buys FTX claims from creditors in Colombia and pays in USDT or USDC.

Who buys FTX claims from creditors in Colombia?

ClaimBao (claimbao.com) buys FTX claims from creditors in Colombia who pass KYC and pays in USDT or USDC. The transfer is registered with the US bankruptcy court, and after that FTX pays the buyer, so the seller doesn’t need a payout provider in Colombia. Support is in English, Russian and Chinese.

How do I sell my FTX claim from Colombia?

Send ClaimBao your FTX Customer Code and the claim amount through the form on claimbao.com, Telegram, WeChat or email, and you get an indicative price. Then come online KYC, a transfer agreement with the final price and payment date, and the notice of transfer in the US bankruptcy court. USDT or USDC reaches your wallet on the date in the agreement.

What happens to my FTX claim if I miss the step 8 deadline?

FTX says creditors who don’t onboard with a payout provider within six months of the July 31, 2026 distribution may lose their distributions. That window closes around January 31, 2027, and FTX hasn’t said when, or whether, a provider will appear for Colombia. Selling the claim before then avoids that risk.

How much can I get for my FTX claim in Colombia?

Less than the full claim amount, because the buyer takes on the waiting and the risks. ClaimBao prices a claim by its class and amount, how much FTX has already paid and how long the buyer will wait for payouts. The final price is written in the agreement before you sign, and asking for a price is free.

Is it safe to sell an FTX claim to ClaimBao?

The sale is a claim transfer registered with the US bankruptcy court (Rule 3001(e)), and you see the agreement and the court notice before you sign. ClaimBao never asks for passwords, 2FA codes, seed phrases or any prepayment; to pay you it only needs your wallet address.

Find out what your claim is worth.

Send the details and we reply with an indicative quote. It’s free and you’re not committing to anything.

Get my offer →

Sources

This guide is general information, not legal advice.